Telephone Support
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Your company may already have an IT person or an entire IT staff that handles your day to day support, so an external IT provider is not what your company needs. Or, your company could be very small and not need complete on-site IT support with a maintenance contract or your own IT person. Whatever the circumstances may be, when you need even the simplest of IT answers, SANDIY can provide them with live, over the phone support.

SANDIY technicians are fluent / native speakers of English and Mandarin and have the experience and tools on hand to assist your employees with their problems right away. They can provide over the phone support for your staff during your normal business hours, with step-by-step answers that walk a caller through possible solutions to their IT problems

SANDIY can provide support for common PC and laptop operating systems (Windows, Linux and Unix) as well as applications such as Microsoft Office, email client software, Lotus, Corel and Adobe products. For higher levels of phone support such as for databases, computer hardware, PBXs and specialized software, different service packages are available or can be customized to meet your immediate needs

All calls placed to the SANDIY Phone Support Center are logged for monthly reporting and efficacy training purposes. This helps you understand as a manager what your people are having the most trouble with, and how these problems are being addressed on a monthly basis. Specialized reports are also available that itemize calls by the person initiating the call, by the type of problem addressed, and by resolution reached.

Begin your phone support service with SANDIY today and begin enjoying the level of support your company needs without the high cost you don’t need.